Recommendations for CSOs in providing services to migrants on the Serbia – Bosnia route
Support to projects of Civil Society Organizations (CSO) – social service providers in SEE in scope of the project „IRIS NETWORKing – CSOs for protection sensitive migration management
The recommendations at your disposal are the result of research that was intended to assist the work of civil society organizations (CSOs) working in the field in Serbia and Bosnia and Herzegovina. Seen from the perspective of migrants as beneficiaries, as well as CSO representatives, the authors wanted to draw a parallel and a kind of self-assessment is the fieldwork of the organizations recognized by the migrants, and is it considered useful?
Given that state institutions are primarily responsible for the registration and reception of refugees and asylum seekers, we need to carefully set and build our position to become a reliable pillar of support that both the state and beneficiaries can count on. In this coordination, mutual praise and constructive criticism are a necessary prerequisite for progress, in order to create the conditions for qualitative and quantitative improvement of
the overall efforts to overcome the migrant crisis that had its biggest breakthrough in 2015. The research did not aim at assessing the work of state structures, on the contrary, but overview and analyze services provided by CSOs, bearing in mind that the role of CSO is not only providing direct help, but also the role of mediator in referring beneficiaries to an already existing institutional framework of support and services.
With the best intention of helping and doing our job well, we forget to evaluate our work by those who are being helped. Equally important, an evaluation of our work is needed by others who provide this assistance, which may be the object for some future research. With sincerely hope that these Recommendations can be of use to you as a CSO representative, we thank you for your time.
Association of citizens Sigma Plus – Nis, Serbia
Association Nova Generacija – Banja Luka, BiH
**Recommendation are made within the project „Route services“ implemented by NGO Sigma Plus, Serbia in cooperation with Association Nova Generacija, BiH within the IRIS Network small grants scheme with financial support of EU
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