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Recommendations for CSOs in providing services to migrants on the Serbia – Bosnia route

Support to projects of Civil Society Organizations (CSO) – social service providers in SEE in scope of the project „IRIS NETWORKing – CSOs for protection sensitive migration management

Author’s word
The recommendations at your disposal are the result of research that was intended to assist the work of civil society organizations (CSOs) working in the field in Serbia and Bosnia and Herzegovina. Seen from the perspective of migrants as beneficiaries, as well as CSO representatives, the authors wanted to draw a parallel and a kind of self-assessment is the fieldwork of the organizations recognized by the migrants, and is it considered useful?
Given that state institutions are primarily responsible for the registration and reception of refugees and asylum seekers, we need to carefully set and build our position to become a reliable pillar of support that both the state and beneficiaries can count on. In this coordination, mutual praise and constructive criticism are a necessary prerequisite for progress, in order to create the conditions for qualitative and quantitative improvement of
the overall efforts to overcome the migrant crisis that had its biggest breakthrough in 2015. The research did not aim at assessing the work of state structures, on the contrary, but overview and analyze services provided by CSOs, bearing in mind that the role of CSO is not only providing direct help, but also the role of mediator in referring beneficiaries to an already existing institutional framework of support and services.
With the best intention of helping and doing our job well, we forget to evaluate our work by those who are being helped. Equally important, an evaluation of our work is needed by others who provide this assistance, which may be the object for some future research. With sincerely hope that these Recommendations can be of use to you as a CSO representative, we thank you for your time.
Association of citizens Sigma Plus – Nis, Serbia
Association Nova Generacija – Banja Luka, BiH

**Recommendation are made within the project „Route services“ implemented by NGO Sigma Plus, Serbia in cooperation with Association Nova Generacija, BiH within the IRIS Network small grants scheme with financial support of EU

Publication, download link:

IRIS network is publishing call for the tenderers for the service of “Consultant for mentoring – assisting CSOs in acquirement of licenses for provision of social services (fulfilment of quality standards) and mentoring in overall strategic development of the CSO in question”. Tender is open in the framework of the project: “IRIS NETWORKing – CSOs for protection sensitive migration management“
The Contracting Authority is tasked to organise Capacity Building of CSOs providing social services activities. One of the measures is Mentoring program – Assisting CSOs in acquirement of licenses for provision of social services, fulfilment of quality standards and Mentoring in overall strategic development of the CSO in question.
Please find more information on the following link.

Contract notice SRB1801-012
– Contract notice SRB1801-012

Content of Tender Dossier
– Content of Tender Dossier
– Instructions to tenderes
– IRIS Action Fact Sheet

Contract & Special Conditions
– Contract & Special Conditions
– Contract Natural person
– Annex I – General Conditions
– Terems of Reference Mentoring
– Organisation and Methodolgy
– Key Expert
– Budget

Administrative grid
– Administrative grid
– Evaluation grid
– References

Tender form
– Tender form
– Annex VI – Leg Entity Company
– Annex VI – Leg Entity Natural Person & copy of ID

IRIS Network members: ASB, Solidar, LIRCD, ASYD and EDC,  participated in Framework Partnership Agreements (FPAs) Closing Event on 10 -11 November 2016 in Skopje. The aim of the event is to discuss issue concerning general development of the civil society in the Western Balkans and Turkey and to generate concrete self-reflective recommendations for further improvements concerning civil society organizations (CSOs) and CSO networks, but focusing on needed internal changes – values, strategic approaches, relevance, constituencies, public image and other issues.

During the Event, IRIS Network presented achievements regarding social service provider capacity building and policy influencing in 7 countries in SEE.  The participants discussed the current issues concerning the civil society in the region and identified other pending issues in the thematic areas of: environment, governance, and social development.

The conference was attended by representatives of the FPA projects, relevant key representatives from public institutions and CSOs from the Western Balkans and Turkey as well as representatives from EU institutions.